Home Care in Staines-upon-Thames

Providing compassionate visiting care and live-in care in Staines-upon-Thames and the surrounding areas — all in the comfort of your own home.

  • Rated Good By Care Quality Commission (CQC)
  • Care at home from just 30 minutes
  • Live-in care available for 24/7 support
  • Flat rate 365 days (no extra charges on weekends and bank holidays)

Local, Trusted Home Care in Staines-upon-Thames

At Acacia Homecare, we proudly support individuals and families across Staines-upon-Thames with compassionate visiting care and live-in care, all delivered in the comfort and familiarity of your own home. Whether you're looking for occasional help or full-time support, our services are designed around your lifestyle, wellbeing, and personal routine.

We’re not just another care provider, we’re part of the Staines community. Many of our carers live locally and know the town well, from the peaceful riverside walks to the busy high street and familiar places like Two Rivers Shopping Centre or the Spelthorne Museum. This local knowledge allows us to respond quickly, offer truly personalised care, and connect you with community resources where needed.

We've partnered with organisations like North West Surrey Talent Hub and regularly recruit through the Staines Jobcentre, Fedcap, and school career events such as the Matthew Arnold School Career Fair. Our commitment to the community runs deep; our very first annual customer event was a heartwarming Easter Afternoon Tea held at Staines Congregational Church, bringing together families, customers, and carers.

How We Can Help You or Your Loved One in Staines-upon-Thames

Whether you're looking for support for yourself or arranging care for someone close to you, we understand how important it is to find the right fit. Our local carers in Staines-upon-Thames provide flexible, personalised care that helps people stay safe, well, and independent — right where they feel most comfortable: at home. From occasional help to full-time support, we’re here to make life easier, not harder.

Disability & Complex Care

Whether you or your loved one is living with a disability or a long-term condition, we offer flexible complex care that promotes independence and improves quality of life.

Respite Care

Looking after someone full-time can be exhausting. Our respite care service gives you time to rest, recharge, or focus on other responsibilities, while we step in with trusted support.

Our Home Care Services in Staines-upon-Thames

We offer two core types of care to suit different needs and lifestyles. Whether you need short daily visits or round-the-clock support, our services are flexible, compassionate, and designed to help you stay independent at home.

Care at Home

Our visiting care service is ideal if you or a loved one needs help with day-to-day tasks,  from personal care and medication reminders to meal preparation and companionship. Visits start from just 30 minutes, and can be arranged as little or as often as needed.


24/7 Care

If more continuous support is needed, our live-in care option provides full-time care from a dedicated carer who lives with you at home. It’s a great alternative to residential care, offering 24/7 help while keeping you in familiar surroundings.

Speak With Our Staines-upon-Thames Team

Contact us at 020 3411 9011. Our friendly team in Staines-upon-Thames is here to assist you in finding the best home care options for yourself or a loved one. Our office hours are Monday to Friday, from 9:00 AM to 5:00 PM.

If you need to reach us outside of these hours, please fill out our online enquiry form, and we will respond as soon as possible during office hours.

Get Started with Care at Home in 3 Simple Steps

Fully Regulated by the CQC

Our care services in Staines-upon-Thames are provided through the Acacia Homecare North West Surrey branch, which is fully regulated by the Care Quality Commission (CQC), the independent regulator for health and social care in England.

This means we’re regularly inspected to ensure we meet high standards in safety, care quality, staffing, and leadership, giving you and your family confidence and peace of mind.

Recognised for Compassion and Quality Care

At Acacia Homecare, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Why Choose Acacia Homecare in Staines-upon-Thames?

For over 13 years, Acacia Homecare has been a trusted name providing home care and live-in care services in Staines-upon-Thames and the wider North West Surrey community. We’ve built our reputation on delivering consistent, high-quality care at home that puts dignity, independence, and wellbeing at the heart of everything we do.

24/7 Support

Although our office is open Monday to Friday 9am to 5pm, be rest assured that we also have an on call service that you have access to should emergencies arise.

Ongoing Care Plan Review

We understand that care needs change and we regularly review care plans to ensure you are receiving the care relevant for you, including increase or reducing your support.

Trusted By Families in Staines-upon-Thames and Beyond..

We’re proud of the support we provide and even prouder of the feedback we receive from the families we care for across Staines-upon-Thames and the North West Surrey area. Here’s what some of them have shared about their experience with our home care services:

Our Acacia Angels in Staines-upon-Thames

Behind every visit, every call, and every smile is one of our dedicated Acacia Angels, compassionate carers who are committed to making a real difference across Staines-upon-Thames and beyond. We provide all our carers with in-person training, whether they’re completely new to care or have years of experience. Ongoing learning is part of our culture too, with regular refresher training, quarterly team meetings, and a clear pathway for development and progression. We believe that when carers feel supported and valued, they deliver care that’s more consistent, confident, and compassionate. That’s why so many families trust us and why many of our carers stay with us for the

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