Home Care in Surrey

Providing compassionate home care and live-in care across North West Surrey, all delivered in the comfort of your own home.

Rated Good By Care Quality Commission (CQC)
Care at home from just 30 minutes
Live-in care available for 24/7 support
Trusted quality care for over 13 years

Call Us Now 020 3411 9011

Reliable Home Care & Live-In Care in Surrey

At Acacia Homecare North West Surrey, we’ve spent over 13 years helping individuals and families with compassionate visiting care and live-in care throughout Spelthorne, Elmbridge and Runnymede including areas like Sunbury-on-Thames, Staines-upon-Thames, Stanwell, Ashford, Feltham, Shepperton, Halliford, Chertsey, Walton-on-Thames, Addlestone, Weybridge, Egham, Wraysbury and surrounding areas to feel safe, supported and truly cared for, right in the comfort of their own homes. Whether you’re seeking a little help a few times a week or 24/7 live-in care, our flexible support is built around your needs, routine and wellbeing.

As a family-run service led by Sanj and Minal, we’ve created a warm, personal approach to care that runs through every part of our organisation. Our compassionate carers, known as Acacia Angels, don’t just deliver care, they become a trusted extension of your family. It’s this people-first approach that makes our customers feel seen, respected and at home.

We’re also deeply rooted in the Surrey community. From local partnerships with charities like Dramatize Tea Room and Surplus to Supper, to recruitment ties with the Surrey Talent Hub and local Jobcentres, we’re proud to work alongside the communities we serve.

How We Can Help You or Your Loved One in Surrey

Whether you’re arranging care for a loved one or exploring support for yourself, finding the right fit is deeply personal. That’s why at Acacia Homecare North West Surrey, we offer flexible, personalised care that helps people feel safe, confident and supported, all in the place they know best: home. From occasional visits to full-time live-in care, we provide thoughtful support that’s shaped around your lifestyle, health needs and daily routine, with one goal in mind: to make life easier and more comfortable.

Caring for an elderly parent

We support the elderly with everything from personal care and medication to companionship and household help, so they can remain independent and well at home.

Living with dementia or memory loss

We are ready to start your care package as soon as you are, there are no set up cost involved. Our carers are trained to support people with dementia or Alzheimer’s in a calm, respectful and familiar way. We help maintain routines and offer gentle reassurance to reduce confusion.

Returning home from hospital

We provide short-term visiting care at home to support safe recovery, including mobility help, medication, meal preparation and rest — helping avoid readmission and restore confidence.

Living with disability or long-term conditions

Whether the need is daily or just a few visits per week, we offer tailored care for people living with physical disabilities or chronic health conditions, always with dignity and compassion.

Family carers who need a break

Our respite care service gives family carers space to rest, recharge, or focus on other responsibilities, while we step in with dependable, person-centred support.

Our Home Care Services

We offer two core types of care at home in North West Surrey to suit different needs, routines and lifestyles. Whether you're looking for short daily visits or 24/7 live-in support, our care is flexible, responsive and designed to help you stay safe and independent at home.

An Acacia Homecare carer providing mobility support as part of personalised home care services.

Visiting Care

Our visiting care at home service in North West Surrey is ideal if you or a loved one needs help with everyday tasks, from personal care and medication reminders to meal preparation, mobility support and companionship. Visits start from just 30 minutes and can be scheduled as little or as often as you need.

Learn more about visiting care

An Acacia Homecare carer enjoying a cheerful moment with a customer while delivering home care services.

Live-in Care

If more continuous support is needed, our live-in care service in North West Surrey offers full-time help from a dedicated carer who lives with you at home. It’s a compassionate and cost-effective alternative to moving into a care home — providing 24/7 care in the comfort of familiar surroundings.

Learn more about live-in care

Areas We Cover in North West Surrey

Addlestone Ashford Chertsey Egham Elmbridge Feltham Runnymede Shepperton Spelthorne Sunbury-on-Thames Walton-on-Thames Weybridge Wraysbury

Get Started with Care at Home in 3 Simple Steps

1. Call Us

We’ll listen, answer your questions and help you explore the best care options for your situation, with no pressure and no obligation.

2. Book a Free Home Care Assessment

One of our friendly Customer Care Leads will visit you at home to get to know your routine, preferences and the type of support you’re looking for.

3. Care Begins

If you decide to move forward, we’ll carefully match you with a carer who fits your needs and understands your lifestyle, someone you can trust and feel comfortable with.

Call Us Now 020 3411 9011

Meet Our Surrey Customer Care Leads

Whether you're ready to arrange care or just need a bit of guidance, our friendly Customer Care Leads in North West Surrey are here to help. We’ll take the time to understand your situation, answer your questions and talk you through the best care options, all with no pressure and no obligation.

Donna Langley

Care Manager

Dee Kaur

Customer Care Lead

Lauren Lipscombe

Customer Care Lead

Sarah Lipscombe

Customer Care Lead

Meet The Full Team

Helping you do your thing... that's our thing.

We believe that care is not just about tasks — it’s about connection. That’s why our Acacia Angels bring warmth, dedication and genuine respect into every home they visit. Whether they’re helping with personal care, sharing a laugh over a cup of tea, or supporting someone on their weekly shop, they’re there to make life better in big and small ways.

We don’t see our customers as clients; we see them as part of the Acacia family. Our goal is to support independence, dignity and comfort through high-quality care delivered on your terms in your own home.

Every visit is a chance to uplift, to support, and to make someone feel seen. That’s our thing.

Watch our video to see how we care in action

Why Choose Acacia Homecare in Surrey?

For over 13 years, Acacia Homecare North West Surrey has been a trusted name in the North West Surrey community. We’ve built our reputation on delivering consistent, high-quality care at home that puts dignity, independence and wellbeing at the heart of everything we do.

Free Assessment

Our friendly Customer Leads will visit your home when it is convenient for you and take their time to understand your needs.

No Setup Costs

We are ready to start your care package as soon as you are, there are no set up costs involved.

Flat Rate 365 Days

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

24/7 Support

Although our office is open Monday to Friday 9:00 AM to 5:00 PM, be rest assured that we also have an on-call service that you have access to should emergencies arise.

Ongoing Care Plan Review

We understand that care needs change and we regularly review care plans to ensure you are receiving the care relevant for you, including adjusting your support.

Fully Regulated by the CQC

Acacia Homecare North West Surrey is fully regulated by the Care Quality Commission (CQC), the independent regulator for health and social care in England.

This means we’re regularly inspected to ensure we meet high standards in safety, care quality, staffing and leadership, giving you and your family confidence and peace of mind.

Learn More

Recognised for Compassion and Quality Care

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Highly Commended recognition at the Great British Care Awards Top 20 Homecare Group award 2023

Finalist at the Start of Social Care Awards 2024 Top 2o Home Care Group Award by Homecare.co.uk

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

What Families Say about Us in Surrey

We’re proud of the support we provide and even prouder of the feedback we receive from the families we care for across the North West Surrey area. Here’s what some of them have shared about their experience with our home care services:

Read Full Review

Our Acacia Angels in Surrey

We provide all our carers with in-person training, whether they’re completely new to care or have years of experience. Ongoing learning is part of our culture too, with regular refresher training, quarterly team meetings and a clear pathway for development and progression. We believe that when carers feel supported and valued, they deliver care that’s more consistent, confident and compassionate.

Join Our Team

Meet Our Team