Getting Started with Acacia Homecare

Starting care begins with a simple chat. No forms. No pressure. Just people who care. You can give us a call, drop us an email, or fill in the contact form on our website, whichever feels easiest for you. One of our friendly team members will be on hand to listen, answer your questions, and guide you through what happens next. Not sure what kind of care you need? No worries, we’ll help you figure that out together.

Let’s meet face-to-face—in the comfort of your own home. We’ll arrange a free, no-obligation home visit at a time that works for you. This is a relaxed and friendly conversation where we get to know you, understand your routine, and learn about the kind of support you’re looking for. Think of it as a chat over a cuppa—just with a bit of planning sprinkled in. We’ll explain what care could look like for you, answer any questions, and make sure everything feels just right before moving forward.

This is where we shape the support around you. After our visit, we’ll work with you (and your loved ones, if you’d like) to build a tailor-made care plan that fits your needs, lifestyle, and preferences. Whether it’s help with daily routines, companionship, medication reminders, or personal care—you’re in control. We simply bring the support to make life easier and more comfortable. And don’t worry, nothing is set in stone. Your care plan can be updated anytime as your needs change.

Now for the best part—getting matched with the people who’ll be by your side. We’ll introduce you to one or more of our trained, compassionate carers based on your needs, personality, and preferences. Whether you’re receiving care a few hours a week or daily support, we’ll make sure you’re comfortable with everyone involved. Want to get to know us first? You can meet some of our wonderful team before care even begins by visiting our Meet Our Team page. We believe trust and connection matter, so you’ll always have a chance to get to know your carers ahead of time—and if anything doesn’t feel quite right, we’re happy to make adjustments.

Once everything’s in place and you’re happy with your care plan, it’s time to get started. Your care will begin exactly the way you want it—whether that’s a gentle introduction or jumping right in with regular support. We’ll be there to make sure everything runs smoothly from day one. And it doesn’t stop there—our team will check in regularly to see how things are going and make adjustments to your care if your needs or preferences change. At Acacia Homecare, we believe care should feel comforting, consistent, and centred around you.