Home Care in Surrey

Providing compassionate home care and live-in care across North West Surrey, all in the comfort of your own home.

Rated "Good" By Care Quality Commission (CQC)
Care at home from just 30 minutes
Live-in care available for 24/7 support
Trusted quality care for over 13 years in Surrey
NHS Listed Care Provider

Reliable Home Care & Live-In Care in Surrey

At Acacia Homecare North West Surrey, we’ve spent over 13 years helping individuals and families with compassionate visiting care and live-in care throughout Spelthorne, Elmbridge and Runnymede, to feel safe, supported, and truly cared for, right in the comfort of their own homes.

Whether you’re seeking a little help a few times a week or 24/7 live-in care, our flexible support is built around your needs, routine and wellbeing.

As a family-run service led by Sanj and Minal, we’ve created a warm, personal approach to care that runs through every part of our organisation. Our compassionate carers, known as Acacia Angels, don’t just deliver care, they become a trusted extension of your family. It’s this people-first approach that makes our customers feel seen, respected and at home.

We’re also deeply rooted in the Surrey community. From local partnerships with charities like Dramatize Tea Room and Surplus to Supper, to recruitment ties with the Surrey Talent Hub and local Jobcentres, we’re proud to work alongside the communities we serve.

1000+

Customers

976%

satisfaction rate

100+

happy employees

years in Surrey

Areas We Cover In Surrey

Addlestone Ashford Chertsey Egham Elmbridge Feltham Runnymede Shepperton Spelthorne Sunbury-on-Thames Staines-upon-Thames Walton-on-Thames Weybridge Wraysbury

What Families Say about Us in Staines

We’re proud of the support we provide and even prouder of the feedback we receive from the families we care for across the North West Surrey area. Here’s what some of them have shared about their experience with our home care services:

Read Full Review

Personalised Home Care Services in Surrey

No two people are the same, which is why our care is never one-size-fits-all. We take time to understand each individual before creating a fully tailored care plan.

Our home care services in Surrey include:

Elderly Care

We support the elderly in North West Surrey with everything from personal care and medication to companionship and household help, so they can stay comfortable in their home.

Dementia Care

Our carers in Surrey are trained to support individuals with dementia or Alzheimer’s in a calm, respectful and reassuring way, helping maintain routines and reduce confusion.

Post-Hospital Care

We offer short-term care packages in Surrey to support recovery and avoid readmission, including help with mobility, medication, meals and rest.

Disability & Complex Care

Whether you or your loved one is living with a disability or a long-term condition, we offer flexible complex care in Surrey that promotes independence and improves quality of life.

Respite Care

Looking after someone full-time can be exhausting. Our respite care service in Surrey gives you time to rest, recharge, or focus on other responsibilities, while we step in with trusted support.

Recognised for Compassion and Quality Care

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Highly Commended recognition at the Great British Care Awards Top 20 Homecare Group award 2023

Finalist at the Start of Social Care Awards 2024 Top 2o Home Care Group Award by Homecare.co.uk

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Our Home Care Services in Surrey

We offer two core types of care in Surrey to suit different needs and lifestyles. Whether you need short daily visits or round-the-clock support, our services are flexible, compassionate and designed to help you stay independent at home.

An Acacia Homecare carer providing mobility support as part of personalised home care services.

Visiting Care in Surrey

Our visiting care service in Surrey is ideal if you or a loved one needs help with day-to-day tasks, from personal care and medication reminders to meal preparation and companionship. Visits start from just 30 minutes and can be arranged as little or as often as needed.

✔ Personal care and hygiene support
✔ Medication reminders and assistance
✔ Meal preparation and nutrition support
✔ Companionship visits
✔ Morning and evening routines
✔ Flexible visit schedules

Learn more about visiting care

An Acacia Homecare carer enjoying a cheerful moment with a customer while delivering home care services.

Live-in Care in Surrey

If more continuous support is needed, our live-in care in Staines provides full-time care from a dedicated carer who lives with you at home. It’s a great alternative to residential care, offering 24/7 help while keeping you in familiar surroundings.

✔ 24-hour support and reassurance
✔ Help with mobility and daily routines
✔ Companionship and emotional support
✔ Support with specialist care needs
✔ A comfortable alternative to residential care
✔ Personal care and hygiene support

Learn more about live-in care

Why Choose Acacia Homecare in Surrey?

For over 13 years, Acacia Homecare North West Surrey has been a trusted name providing home care and live-in care services in the wider North West Surrey community. We’ve built our reputation on delivering consistent, high-quality care at home that puts dignity, independence and wellbeing at the heart of everything we do.

Fully Trained Carers

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Flat Rate 365 Days

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

24/7 Support

Although our office is open Monday to Friday 9:00 AM to 5:00 PM, rest assured that we also have an on call service that you have access to should emergencies arise.

Ongoing Care Plan Review

We understand that care needs change and we regularly review care plans to ensure you are receiving the care relevant for you, including increase or reducing your support.

No Setup Costs

We are ready to start your care package as soon as you are, there are no set up costs involved.

Frequently Asked Questions:

1How much does home care cost in Surrey?

The cost of home care in Surrey depends on the level of support required, the frequency of visits, and whether live-in care is needed. We provide personalised care plans tailored to each individual's needs and can discuss costs during a free consultation.

2What areas of Surrey do you cover?

Acacia Homecare provides home care services across North West Surrey, including Sunbury-on-Thames, Staines-upon-Thames, Ashford, Shepperton, Chertsey, Egham, Weybridge, Walton-on-Thames and surrounding areas.

3How quickly can home care start in Surrey?

In many cases, care can begin within 24 hours following an assessment. Urgent care arrangements may also be available depending on individual circumstances and care requirements.

4What types of home care services do you provide in Surrey?

We offer a wide range of home care services including personal care, companionship, dementia care, live-in care, respite care, medication support, palliative care and complex care.

5Is home care better than moving into a care home?

Many people prefer home care because it allows them to remain independent in familiar surroundings while receiving personalised support. The best option depends on individual care needs, health conditions and personal preferences.

6Can you provide dementia care at home in Surrey?

Yes. Our trained care professionals support individuals living with dementia by providing personalised care that promotes independence, routine, safety and wellbeing within the comfort of their own home.

7Do you offer live-in care in Surrey?

Yes. Live-in care provides round-the-clock support from a dedicated care professional, enabling individuals to remain safely at home while receiving continuous assistance.

8Can home care help someone return home after a hospital stay?

Yes. We can support hospital discharge by helping individuals recover safely at home with assistance for personal care, mobility, medication management, meal preparation and companionship.

9Are your carers fully trained and DBS checked?

Yes. All Acacia Homecare care professionals undergo thorough recruitment checks, including enhanced DBS checks, and receive ongoing training to ensure the highest standards of care.

10How do I arrange home care in Surrey?

The first step is to contact our team for a free consultation. We will discuss your needs, carry out an assessment and create a personalised care plan designed around your requirements.

Speak With Our Surrey Team

Contact us on 020 3411 9011. Our friendly team in North West Surrey is here to assist you in finding the best home care options for yourself or a loved one. Our office hours are Monday to Friday, from 9:00 AM to 5:00 PM.

If you need to reach us outside of these hours, please fill out our online enquiry form and we will respond as soon as possible during office hours.

Meet Some Of Our Surrey Team

Whether you're ready to arrange care or just need a bit of guidance, our friendly Customer Care Leads in Surrey are here to help. We’ll take the time to understand your situation, answer your questions and talk you through the best care options, all with no pressure and no obligation.

Donna Langley

Care Manager

Dee Kaur

Customer Care Lead

Lauren Lipscombe

Customer Care Lead

Holly Lipscombe

Customer Care Lead

Meet The Full Team

Get Started With Care at Home in 3 Simple Steps

Taking the first step towards arranging care can feel overwhelming. Our team is here to guide you through every stage with clarity and support.

1. Call Us We'll listen, answer your questions and help you explore the best care option for your situation, with no pressure and no obligation.

2. Free Assessment One of our friendly Customer Care Leads will visit you at home to get to know your routine, preferences and the type of support you're looking for.

3. Care Begins If you decide to move forward, we'll carefully match you with a carer who fits your needs and understands your lifestyle.

Call Us Now 0203 411 9011 Care Team Types of Care

Helping You Do Your Thing... That's Our Thing.

We believe that care is not just about tasks — it’s about connection. That’s why our Acacia Angels bring warmth, dedication and genuine respect into every home they visit. Whether they’re helping with personal care, sharing a laugh over a cup of tea, or supporting someone on their weekly shop, they’re there to make life better in big and small ways.

We don’t see our customers as clients; we see them as part of the Acacia family. Our goal is to support independence, dignity and comfort through high-quality care delivered on your terms in your own home.

Every visit is a chance to uplift, to support, and to make someone feel seen. That’s our thing.

Watch our video to see how we care in action

Fully Regulated by the CQC

Acacia Homecare North West Surrey is fully regulated by the Care Quality Commission (CQC), the independent regulator for health and social care in England.

This means we’re regularly inspected to ensure we meet high standards in safety, care quality, staffing and leadership, giving you and your family confidence and peace of mind.

Learn More

Our Acacia Angels in Surrey

We provide all our carers with in-person training, whether they’re completely new to care or have years of experience. Ongoing learning is part of our culture too, with regular refresher training, quarterly team meetings and a clear pathway for development and progression. We believe that when carers feel supported and valued, they deliver care that’s more consistent, confident and compassionate.

Join Our Team

Meet Our Team