Home Care in Staines-upon-Thames

Providing compassionate home care and live-in care in Staines-upon-Thames and the surrounding areas — all in the comfort of your own home.

Rated "Good" By Care Quality Commission (CQC)
Care at home from just 30 minutes
Live-in care available for 24/7 support
Trusted quality care for over 13 years in Surrey
NHS Listed Care Provider

Call Us Now 020 3411 9011

Local, Trusted Home Care in Staines-upon-Thames

Finding the right home care in Staines can feel overwhelming. At Acacia Homecare, we provide compassionate, reliable care that allows people to remain safe, comfortable, and independent in their own homes. Our local care team supports individuals and families across Staines and surrounding areas with tailored care plans designed around each person’s needs, routines, and preferences.

We know Staines-upon-Thames well, from the riverside communities to the busy heart of the town center. Our carers live in and around the town, which means they’re not just familiar with the area, but connected to it. This helps us provide responsive, tailored support with a local touch.

Whether you're navigating care for the first time or looking for a provider who understands your community, Acacia Homecare North West Surrey is here with trusted care that feels like family.

An Acacia Homecare carer enjoying a cheerful moment with a customer while delivering home care services.

Areas We Cover Near Staines-upon-Thames

Addlestone Ashford Chertsey Egham Elmbridge Feltham Runnymede Shepperton Spelthorne Sunbury-on-Thames Staines-upon-Thames Walton-on-Thames Weybridge Wraysbury

Personalised Home Care Services in Staines

No two people are the same, which is why our care is never one-size-fits-all. We take time to understand each individual before creating a fully tailored care plan.

Our home care services in Staines-upon-Thames include:

Elderly Care

We support the elderly in Staines-upon-Thames with everything from personal care and medication to companionship and household help, so they can stay comfortable in their home.

Dementia Care

Our carers in Staines-upon-Thames are trained to support individuals with dementia or Alzheimer’s in a calm, respectful and reassuring way, helping maintain routines and reduce confusion.

Post-Hospital Care

We offer short-term care packages in Staines-upon-Thames to support recovery and avoid readmission, including help with mobility, medication, meals and rest.

Disability & Complex Care

Whether you or your loved one is living with a disability or a long-term condition, we offer flexible complex care in Staines-upon-Thames that promotes independence and improves quality of life.

Respite Care

Looking after someone full-time can be exhausting. Our respite care service in Staines-upon-Thames gives you time to rest, recharge, or focus on other responsibilities, while we step in with trusted support.

Our Home Care Services in Staines-upon-Thames

We offer two core types of care in Staines-upon-Thames to suit different needs and lifestyles. Whether you need short daily visits or round-the-clock support, our services are flexible, compassionate and designed to help you stay independent at home.

An Acacia Homecare carer providing mobility support as part of personalised home care services.

Visiting Care in Staines

Our visiting care service in Staines is ideal if you or a loved one needs help with day-to-day tasks, from personal care and medication reminders to meal preparation and companionship. Visits start from just 30 minutes and can be arranged as little or as often as needed.

✔ Personal care and hygiene support
✔ Medication reminders and assistance
✔ Meal preparation and nutrition support
✔ Companionship visits
✔ Morning and evening routines
✔ Flexible visit schedules

Learn more about visiting care

Live-in Care in Staines

If more continuous support is needed, our live-in care in Staines provides full-time care from a dedicated carer who lives with you at home. It’s a great alternative to residential care, offering 24/7 help while keeping you in familiar surroundings.

✔ 24-hour support and reassurance
✔ Help with mobility and daily routines
✔ Companionship and emotional support
✔ Support with specialist care needs
✔ A comfortable alternative to residential care
✔ Personal care and hygiene support

Learn more about live-in care

Why Choose Acacia Homecare in Staines?

For over 13 years, Acacia Homecare North West Surrey has been a trusted name providing home care and live-in care services in Staines-upon-Thames and the wider North West Surrey community. We’ve built our reputation on delivering consistent, high-quality care at home that puts dignity, independence and wellbeing at the heart of everything we do.

Fully Trained Carers

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Flat Rate 365 Days

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

24/7 Support

Although our office is open Monday to Friday 9:00 AM to 5:00 PM, rest assured that we also have an on call service that you have access to should emergencies arise.

Ongoing Care Plan Review

We understand that care needs change and we regularly review care plans to ensure you are receiving the care relevant for you, including increase or reducing your support.

No Setup Costs

We are ready to start your care package as soon as you are, there are no set up costs involved.

Recognised for Compassion and Quality Care

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Highly Commended recognition at the Great British Care Awards Top 20 Homecare Group award 2023

Finalist at the Start of Social Care Awards 2024 Top 2o Home Care Group Award by Homecare.co.uk

At Acacia Homecare North West Surrey, we’re proud to be consistently recognised for the quality of our care and the dedication of our team.

Speak With Our Staines-upon-Thames Team

Contact us on 020 3411 9011. Our friendly team in Staines-upon-Thames is here to assist you in finding the best home care options for yourself or a loved one. Our office hours are Monday to Friday, from 9:00 AM to 5:00 PM.

If you need to reach us outside of these hours, please fill out our online enquiry form and we will respond as soon as possible during office hours.

Meet Some Of Our Staines-upon-Thames Team

Whether you're ready to arrange care or just need a bit of guidance, our friendly Customer Care Leads in Staines-upon-Thames are here to help. We’ll take the time to understand your situation, answer your questions and talk you through the best care options, all with no pressure and no obligation.

Donna Langley

Care Manager

Dee Kaur

Customer Care Lead

Lauren Lipscombe

Customer Care Lead

Holly Lipscombe

Customer Care Lead

Meet The Full Team

Get Started With Care at Home in 3 Simple Steps

Taking the first step towards arranging care can feel overwhelming. Our team is here to guide you through every stage with clarity and support.

1. Call Us We'll listen, answer your questions and help you explore the best care option for your situation, with no pressure and no obligation.

2. Free Assessment One of our friendly Customer Care Leads will visit you ar home to get to know your routine, preferances and the type of support your lookign for.

3. Care Begins If you decide to move forward, We'll carefully match you with a carer who fis your needs and understands your lifestyle. Someone you can trust and feel comfortable with.

Call Us Now 0203 411 9011 Care Team Types of Care

Trusted By Families in Staines and Beyond

We’re proud of the support we provide and even prouder of the feedback we receive from the families we care for across Staines and the Spelthorne area. Here’s what some of them have shared about their experience with our home care services:

Read Full Review

Our Acacia Angels in Staines

We provide all our carers with in-person training, whether they’re completely new to care or have years of experience. Ongoing learning is part of our culture too, with regular refresher training, quarterly team meetings and a clear pathway for development and progression. We believe that when carers feel supported and valued, they deliver care that’s more consistent, confident and compassionate.

Join Our Team

Meet Our Team