Getting Started with Home Care

Compassionate care that begins with a simple conversation.

Whether you’re looking for support for yourself or a loved one, taking the first step shouldn’t feel overwhelming. At Acacia Homecare North West Surrey, we make it easy to get the care you need personalised, professional and always with a human touch.

Get Your Care Stated in 5 Simple Steps

Step 1Reach Out to Us
Starting care begins with a simple chat. No forms. No pressure. Just people who care. You can give us a call, drop us an email, or fill in the contact form on our website, whichever feels easiest for you. One of our friendly team members will be on hand to listen, answer your questions and guide you through what happens next. Not sure what kind of care you need? No worries, we’ll help you figure that out together.
Step 2Book a Free Home Care Assessment
Let’s meet face-to-face—in the comfort of your own home. We’ll arrange a free, no-obligation home visit at a time that works for you. This is a relaxed and friendly conversation where we get to know you, understand your routine, and learn about the kind of support you’re looking for. Think of it as a chat over a cuppa—just with a bit of planning sprinkled in. We’ll explain what care could look like for you, answer any questions, and make sure everything feels just right before moving forward.
Step 3Create Your Personalised Care Plan
This is where we shape the support around you. During our visit, we’ll work with you (and your loved ones, if you’d like) to build a tailor-made care plan that fits your needs, lifestyle and preferences. Whether it’s help with daily routines, companionship, medication reminders, or personal care. And don’t worry, nothing is set in stone. Your care plan can be updated anytime as your needs change.
Step 4Match Your Carer(s)
Now for the best part—getting matched with the people who’ll be by your side. We’ll match you to one or more of our trained, compassionate carers based on your needs, personality and preferences. Whether you’re receiving care a few hours a week or daily support, we’ll make sure you’re comfortable with everyone involved. Want to get to know us first? You can meet some of our wonderful team before care even begins by visiting our Meet Our Team page.
Step 5Care Begins!
Once everything’s in place and you’re happy with your care plan, it’s time to get started. Your care will begin exactly the way you want it—whether that’s a gentle introduction or jumping right in with regular support. We’ll be there to make sure everything runs smoothly from day one. And it doesn’t stop there, our team will check in regularly to see how things are going and make adjustments to your care if your needs or preferences change.

Ready to Take the First Step?

Whether you’re exploring options or ready to get started, we’re here to help—no pressure, no jargon, just a friendly chat. Reach out today and let’s talk about how we can support you or your loved one. Your care journey begins with a simple “hello.”