When caring for a loved one, consistency, trust and a personalised approach are important. This case study highlights the experience of Mrs A who lives in North West Surrey. Mrs A’s Daughter turned to Acacia Homecare for support in caring for her mother. Over the years, Acacia Homecare North West Surrey has provided reliable, professional and friendly care, ensuring both Mrs A and her daughter feel supported and valued.  

Caring for a Loved One at Home

Mrs A required dedicated care at home but her needs were not straightforward. She could be “rather challenging at times,” says Mrs A’s daughter, with specific preferences, routines and a unique personality that needed to be understood and respected. Mrs A’s daughter had heard stories from others about care providers sending a rotating roster of unfamiliar caregivers, which made her worried. She knew that consistency and familiarity were crucial for her mother’s comfort and well-being.  

Additionally, Mrs A’s daughter who is the primary caregiver sometimes needed standard breaks to recharge but she was hesitant to leave her mother in someone else’s care. She wanted to ensure that her mother would be safe, happy and well-cared for in her absence.  

A Tailored, Consistent Care Plan from Acacia Homecare  

Acacia Homecare stepped in to provide a solution that addressed all these concerns. Mrs A’s daughter highlighted several key aspects of the care provided:  

1. A Small, Familiar Team of Caregivers  

One of Mrs A’s daughter’s biggest concerns was the possibility of a constant stream of unfamiliar faces. Acacia Homecare ensured that her mother was cared for by a small, consistent team of about three or four caregivers known as Acacia Angels. This allowed the caregivers to build a strong rapport with her mother, understanding her likes, dislikes and unique personality. Over time, they became trusted companions, providing not just physical care but also emotional support.

“The ladies who come in to help us are marvellous – and I would point out that it’s usually one of about three of four ladies who come in – and not a constant stream of unfamiliar faces – which I’ve heard can happen with some companies”. – Mrs A’s Daughter.

2. Trusted Respite Care  

Mrs A’s daughter regularly uses Acacia Homecare’s respite care service to take much-needed breaks. She emphasised that this would not be possible without complete confidence in the caregiver staying with her mother. “I absolutely trust the lady that comes to stay with her and I know that she has a good understanding of mum’s needs and crucially that mum enjoys her company.” she shared. Knowing that her mother was safe, happy and in the hands of someone who understood her needs allowed her to relax and recharge.  

3. A Supportive and Responsive Office Team  

Beyond the caregivers, Mrs A’s daughter praised the office staff for their understanding and willingness to help. “The office staff always try their very best to sort things out for me,” she said. Whether it was adjusting schedules, addressing concerns or providing extra support, the team’s responsiveness made her feel truly supported.  

4. Regular Reviews and Flexibility

Acacia Homecare’s commitment to regular reviews ensured that the care we provided remained aligned with her mother’s evolving needs. Our Customer Care Leads ensure a care plan review is carried out every 3 months to ensure the appropriate level of care is provided to each customers. Mrs A’s Daughter appreciated knowing she could call at any time if something changed or if she needed additional assistance.  

Peace of Mind and Unwavering Trust  

Both Mrs A and her daughter’s experience with Acacia Homecare has been overwhelmingly positive. She described the service as “reliable, professional and friendly,” and emphasised that she would recommend Acacia “without a moment’s hesitation.”

Why Acacia Homecare Stands Out

This case study highlights the core values that define Acacia Homecare:  

– Consistency: A small, familiar team of caregivers ensures continuity and builds trust.  

– Personalisation: Tailored care plans that adapt to the unique needs and preferences of each customer.  

– Support: A responsive and compassionate office team that goes above and beyond to assist.   

– Locally Trusted: Serving North West Surrey covering areas such as Sunbury, Staines, Stanwell, Ashford, Feltham, Shepperton, Halliford, Chertsey, Walton, Addlestone, Weybridge, Egham and surrounding areas with care that feels like home providing peace of mind for both customer and their families.

Start Your Journey with Acacia Homecare

If you’re navigating the challenges of caring for a loved one at home and searching for reliable, flexible and compassionate support at home, Acacia Homecare is here to help.  

Whether it’s dementia care, medication management, domestic tasks, or companionship, our personalised care plans ensure your loved ones receive the attention they deserve in their home while giving you peace of mind.  

Contact us today to learn more or book a free assessment. Let us help you, just as we helped Mrs A’s family in North West Surrey.