We are excited to share the heartwarming story of Mr. and Mrs. Ponton, our esteemed customers at Acacia Homecare for the past year. Mr. Ponton, who is 90 years old, and Mrs. Ponton, who is 96 years old have been receiving dedicated support and care from our compassionate team of Acacia Angels.

At Acacia Homecare, we are committed to delivering personalised care to each of our customers. For the Pontons, this means welfare checks through regular visits to ensure their well-being and health, social outings to provide companionship during social activities and help them stay engaged and active, as well as domestic assistance with everyday tasks such as dusting, vacuuming, and laundry to maintain a clean and safe home environment. Our Acacia Angels take pride in ensuring the Pontons enjoy a comfortable and fulfilling life, both at home and in their community.

The highlight of this year was having the Pontons join us at our annual Customer Event 2024. Their presence brought joy and inspiration to everyone, and we are delighted to hear they enjoyed every moment. We are also thrilled to announce that the Pontons were the winners of our quarterly Customer Appreciation award! Our Director, Minal, had the pleasure of delivering a special cream tea to them, a delightful treat prepared by the wonderful Dramatize Tea Room, a charity we proudly support.

In a conversation with the Pontons, they mentioned that they chose Acacia Homecare because “We wanted a local service with good reviews and we liked the friendly response to our inquiries”. Additionally, the daughter of Mr and Mrs Ponton shared that “Mum and dad (and us) are very happy with the staff and they look forward to their visits.” When asked about what they think about the staff at Acacia Homecare.

Finally, when asked if they would recommend Acacia Homecare and why, they shared, “Yes we would. Acacia staff take good care and keep us informed of any issues we need to know about through reports etc. It’s been very helpful and reassuring to have someone coming in when we’re not there.”

At Acacia Homecare, we strive to make a positive impact on the lives of those we care for, and stories like the Pontons’ inspire us to continue our mission of providing exceptional care and companionship.

Are you looking for compassionate, reliable care for yourself or a loved one? Learn more about our comprehensive care services and how we can tailor them to meet your unique needs by visiting our Care Services Page or call us on 020 3411 9011. See how we can make a difference in your life.