Specialist Dementia & Alzheimer’s Care at Home in North West Surrey

A dementia diagnosis shouldn't mean losing independence. We provide compassionate, expert care tailored to your loved one's unique routines, allowing them to remain safely and comfortably in the familiar surroundings of their own home

Call Us Now 020 3411 9011
Acacia Homecare CQC Rating
Top 20 Homecare Group award 2023
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What is Dementia Care at Home?

Dementia care at home is specialised support designed to help individuals living with Alzheimer’s or other forms of dementia maintain their independence, dignity, and safety in the place they know best. Unlike general home care, dementia care focuses heavily on cognitive support, behavioural understanding, and the preservation of daily routines.

Rather than forcing your loved one to adapt to a new, unfamiliar environment like a residential care home, which can trigger heightened confusion, anxiety, and distress. Our care is built entirely around them. We adapt to their reality, meeting them exactly where they are in their journey today

The Acacia Approach 

"True Dementia care isn't just managing symptoms. It's about understanding the person behind the diagnosis. Is about keeping their routines alive, matching them with faces they learn to trust." 

  -Dee (Alzheimer's Society's Dementia Friend)

Different Types of Dementia:

Dementia is an umbrella term for a range of progressive neurological conditions, each affecting the brain differently. Because no two diagnoses are the same, our North West Surrey team receives condition-specific training to provide the exact right care for your loved one’s specific needs

Alzheimer’s Disease

We are regulated by the Care Quality Commission, ensuring safe and high-quality care standards.

Vascular Dementia

Acacia Homecare is listed on the NHS website as a recognised care provider, helping families find trusted local care services with confidence.

Lewy Body Dementia

Our care team has years of experience supporting individuals and families across Surrey and the surrounding areas.

Frontotemporal Dementia (FTD)

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Young-onset Dementia

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

Mixed Dementia

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

Rarer Types of Dementia

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Alcohol-related Dementia

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Learning disabilities and dementia

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Parkinson's disease dementia

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Mild Cognitive Impairment

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.
Meet Our Dementia Friends Ambassador
Dee Kaur
Customer Care Lead & Dementia Friends Ambassador
Dee has supported individuals and families through their dementia journey for more than 10 years at Acacia Homecare. She works closely with customers living with Alzheimer's disease, vascular dementia and other forms of dementia, helping families navigate care decisions with confidence and compassion.
Through her role at Acacia Homecare, Dee supports families from their initial enquiry through to ongoing care, ensuring every person receives tailored support that promotes dignity, independence and wellbeing at home.
As a Dementia Friends Ambassador, Dee is passionate about improving dementia awareness and understanding within local communities. She regularly hosts online dementia information sessions attended by individuals and families from across the country, helping provide education, practical guidance and reassurance to those affected by dementia.
Dementia Care Planning
Alzheimer's Support
Dementia Friends Ambassador
Family Guidance & Support
Community Dementia Education
10+ Years with Acacia Homecare
Dee Kaur - Dementia Support Specialist at Acacia Homecare

Dee Kaur

Dementia Friends Ambassador

9 Steps of Making A Tea

Understanding Dementia Through Everyday Tasks

Step 1
Go to the kitchen and find a mug
Familiar objects can help trigger memory and reduce confusion.
Step 2
Fill the kettle with water
This step may require gentle prompting or supervision for safety.
Step 3
Place the kettle on its base
Sequencing actions can be difficult, even for familiar routines.
Step 4
Switch the kettle on
A simple instruction at a time helps reduce cognitive overload.
Step 5
Add a tea bag to the mug
Limiting choices helps avoid overwhelm and hesitation.
Step 6
Wait for the kettle to boil
Waiting can cause repeated actions or anxiety without reassurance.
Step 7
Pour hot water carefully
This step often requires support due to safety risks.
Step 8
Add milk or sugar if preferred
Too many options can make decision-making difficult.
Step 9
Stir and enjoy the tea
Completing the task helps reinforce independence and confidence.

Most of us can make a cup of tea on autopilot, barely giving it a second thought. For someone living with dementia, each part of the process; finding a mug, filling the kettle, remembering to switch it on, and safely finishing the drink, may require conscious thought or gentle support.

Understanding these everyday challenges helps explain why personalised dementia care can make such a meaningful difference.

What Families Say about Us in Surrey

We’re proud of the support we provide and even prouder of the feedback we receive from the families we care for across the North West Surrey area. Here’s what some of them have shared about their experience with our home care services:
Read Full Review

Setting Up Dementia Care in Surrey

1. Get in Touch

It all starts with a friendly chat. We’ll listen to your needs, answer your questions and arrange a free, no-obligation care assessment in your home. This helps us understand exactly how we can support you or your loved one.

2. We Create Your Personalised Care Plan

Based on your needs and preferences, we’ll design a tailored care plan that fits around your life. You’ll be involved in every step, so you know exactly what to expect.

3. Meet Your Carer & Start Care

Once you’re happy with your personalised care plan, we’ll arrange your care calls with our trained compassionate carers. We ensure consistency, so you’ll see familiar, friendly faces you can build a trusting relationship with.
Call Us Now 020 3411 9011

Who is Dementia Care For?

Dementia care is designed for individuals at any stage of dementia who need support with daily living, emotional wellbeing and safety at home. It’s also for families who want peace of mind knowing their loved one is cared for with understanding and consistency.

Our dementia care services in North West Surrey are especially helpful for:

Has recently been diagnosed with dementia

Receiving a diagnosis is life changing for the whole family. We provide early, intervention support right from the start, focusing on helping your loved one accept their diagnosis, adjust to new routines, and plan for the future while maintaining their confidence.

Experiencing Memory Loss or Confusing

If your loved one is struggling with short-term memory, experiencing sudden confusion, or showing noticeable changes in behavior (such as "sundowning"), our specialized carers provide a calming, reassuring presence to reduce distress and anxiety.

Needing Help with Daily Living Tasks

Content: As tasks become more challenging, we step in with dignified assistance. This includes nutritious meal preparation, respectful personal hygiene care, vital medication management/prompts, and gentle mobility support to prevent falls.

Requiring Companionship and Reassurance

Content: Dementia can feel incredibly isolating. Beyond physical care, our "Acacia Angels" offer warm companionship, engage customers in meaningful memory stimulation activities, and provide continuous emotional reassurance to keep them connected.

Increasing Needs Difficult to Manage Alone

Content: If your loved one's care requirements have progressed beyond what family members can safely cope with, we provide the extra, structured support needed to relieve family carer burnout and ensure seamless daily care.

Requiring regular Monitoring for Safety

Content: Whether it's safely managing appliances in the kitchen, preventing wandering outside the home, or ensuring a secure environment overnight, we offer the consistent supervision needed to keep your loved one safe in their familiar surroundings.

Home Dementia Care vs Residential Care

Choosing the right type of dementia care is a deeply personal decision. While residential care is the right option for some people, many individuals can continue living safely and comfortably in their own home with the right support.

Home Dementia Care

  • Remain in familiar surroundings.
  • One-to-one support tailored to the individual.
  • Daily routines stay familiar.
  • Family and friends can visit whenever they choose.
  • Care adapts as needs change.
  • Flexible support from a few visits to live-in care.
  • Promotes independence for as long as possible.

Residential Dementia Care

  • Move into a dedicated care setting.
  • Care is shared between multiple residents.
  • Structured daily routines.
  • Communal activities and shared living spaces.
  • 24-hour on-site staffing.
  • Suitable for people with highly complex care needs.
  • Provides continuous support in one location.
There is no one-size-fits-all answer.

For many people living with dementia, remaining in familiar surroundings can help reduce anxiety, preserve routines and maintain independence. However, every situation is different. At Acacia Homecare, we'll help you explore the options and provide honest advice about the care that's right for your loved one.

Dementia Care Frequently Asked Questions

1Do your carers receive specific dementia training?
They do. Our carers are trained to support people with all stages of dementia, using best practices for communication, behavioural support, and safety.
2Can care visits be short or occasional?
Absolutely. Our services start from as little as 30 minutes, and we offer everything from occasional check-ins to full-time live-in care.
3What if my loved one’s condition changes over time?
We regularly review care plans and adapt them to meet evolving needs, ensuring your loved one receives the right support at the right time.
4How do I get started with dementia care?
Just get in touch! We’ll arrange a free, no-obligation assessment and build a personalised care plan that works for you.
5Can I choose the same carer each time?
Yes! We do our best to maintain consistency by assigning regular carers who become familiar and trusted faces for your loved one.

Why Choose Acacia Homecare in Surrey?

For over 13 years, Acacia Homecare North West Surrey has been a trusted name providing home care and live-in care services in the wider North West Surrey community. We’ve built our reputation on delivering consistent, high-quality care at home that puts dignity, independence and wellbeing at the heart of everything we do.

Acacia Homecare CQC Rating

CQC Rated Care Provider

We are regulated by the Care Quality Commission, ensuring safe and high-quality care standards.
NHS Logo

NHS Listed Care Provider

Acacia Homecare is listed on the NHS website as a recognised care provider, helping families find trusted local care services with confidence.

Experienced Local Care Team

Our care team has years of experience supporting individuals and families across Surrey and the surrounding areas.

Fully Trained Carers

All of our carers receive ongoing training to ensure safe, compassionate and professional care at all times.

Flat Rate 365 Days

We provide your care, we do not charge different rates for evenings, weekends or public holidays.

24/7 Support

Although our office is open Monday to Friday 9:00 AM to 5:00 PM, rest assured that we also have an on call service that you have access to should emergencies arise.

Ongoing Care Plan Review

We understand that care needs change and we regularly review care plans to ensure you are receiving the care relevant for you, including increase or reducing your support.

No Setup Costs

We are ready to start your care package as soon as you are, there are no set up costs involved.

Ready to Take the First Step?

Whether you’re exploring options or ready to get started, we’re here to help—no pressure, no jargon, just a friendly chat. Reach out today and let’s talk about how we can support you or your loved one. Your care journey begins with a simple “hello.”

Contact Us Now

Top 20 Homecare Group award 2023Top 2o Home Care Group Award by Homecare.co.uk

Other Home Care Services We Provide in Surrey

Live-in Care
Visiting Care
Personal Care
Respite Care
Companionship Care
Acacia Homecare regulated by Care Quality Commission
Our Partner (Homecare Association)