Companionship Care Services

At Acacia Homecare, we strive to make the process of arranging care simple and stress-free. Below, you’ll find key information about our services and what you can expect when you choose us.

Acacia Home Carer Playing Game with Customer

Domiciliary Care

What is domiciliary care?

Domiciliary care, also known as homecare, is the delivery of a range of personal care and support services to individuals in their own homes. The care delivered can range from a 30 minute check to ensure that the individual has taken prescribed medication, lunch, etc.
Domiciliary care is aimed to promote and develop the independence of Service Users by encouraging individuals to do as much as possible for themselves and take part in social activities.

What is a support worker?

Support workers visit people in their homes to help them with their personal care needs which include dressing, toileting, feeding, washing, shaving and cleaning teeth as well as help with the practical tasks of general housework and shopping.
There is also some transferring and handling of clients who need help in getting to and from bed / chair / toilet. Training is given in using specialist equipment such as hoists and in transferring and handling techniques.

Do I have a say in the process?

Yes, each individual has their say in the initial care plan process. The individual would be involved to create a care plan tailor suited to their needs. The individual will also be involved in selecting support workers that meet their care needs.

What if I need more support?

We offer a flexible service so if the individual required amending their care package then it’s a simple process. Your allocated Care Manager will be able to organise a re-assessment and amend the care services.

Will I have the same support worker each day?

This depends on how many care visits you have each week. We tend to assign one to two support workers. This allows for periods of time where your support worker may be away on holiday.

Are your care staff trained?

All of our care staff undergo comprehensive in-house training, covering areas such as basic first aid, safeguarding, medication and more. They are also familiarised with our company policies and guidelines. Additionally, they undergo DBS checks as part of the recruitment process.

Live-In Care

Will my live in carer be trained to meet my specific needs by Acacia Homecare?

We take the responsibility for your carer’s ongoing supervisions and management, as well as investing in training and professional development. We thoroughly vet each person and match your requirements to what the carer can offer.

How many breaks will my live in carer require?

There will be times when your carer will also need to take time off so they can spend their time with their own family and friends so we will also ensure that your care continues in that time. When the live in carer needs to take a break, we will introduce you to another fully trained carer, who will arrive at your home for a comprehensive, overnight handover. It is our duty to ensure the transition from one carer to another goes as smoothly as possible causing little or no disruption to you and your family.

How will my shopping be managed with the live in carer?

Shopping can be done in many several different ways:
Live in carer can do small daily shopping and a family member can do the weekly shop.
Shopping can be ordered and delivered to the home.
Live in carer can manage the weekly budget and do the entire shopping (within reason)

What are other costs should I consider?

The total cost of the live-in care is made up of a direct and indirect cost. Direct cost is the weekly fee for the service, whereas the indirect cost is related to having your carer living in your house, thus the additional cost for food & utilities. The live in carer will be sharing meal times with you, using the bathroom, using the internet connect, etc and so becoming a member of your weekly shopping budget.

Areas We Cover

At Acacia Homecare, we proudly offer compassionate and personalised compassionate care services across various regions in the UK. Our dedicated local teams are committed to supporting you or your loved one to live independently and comfortably at home.

Our services are available in the following areas:

NW Surrey

Ashford	Egham	Feltham
Shepperton	Sunbury-on-Thames	Walton-on-Thames
Wraysbury	Chertsey	Addlestone
Weybridge

Stockport

Bramhall	Cheadle	Denton
Hazelgrove	Heaton Moor	Marple
Romiley

Reading

Ascot	Bracknell	Reading
Windsor	Wokingham

Southampton

Ready to Take the First Step?

Whether you’re exploring options or ready to get started, we’re here to help—no pressure, no jargon, just a friendly chat. Reach out today and let’s talk about how we can support you or your loved one. Your care journey begins with a simple “hello.”

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