Frequently Asked Questions (FAQs)
At Acacia Homecare, we strive to make the process of arranging care simple and stress-free. Below, you’ll find key information about our services and what you can expect when you choose us.
Book A Free Assessment
Our friendly Customer Lead will visit your home when it is convenient for you and take their time to understand your needs.
No Set Up Costs
We are ready to start your care package as soon as you are and there are no set up costs involved.
Flat Rate 365 Days
Have peace of mind that throughout the year, regardless of when we provide your care, we do not charge different rates for evenings weekends or public holidays.
24/7 Support
Although our office is open Monday to Friday 9am to 5pm, be rest assured that we also have an call service that you have access to should emergencies arise.
On Going Care Plan Review
Here at Acacia, we understand that care needs change and we regularly review car plans to ensure you are receiving the care relevant for you, including increase or reducing your support.
Other Services
You may not realise it but we may be able to offer support in other areas such as picking up and delivering mediation or help to find a suitable handyman or gardener. Just speak to a member of our customer care team and they can advise you.
Have More Questions?
We would love to hear from you if you would like more information or have specific questions about our services.
Visit our Contact Us page to reach out and a member of our team will be happy to assist you. Or get in touch with us directly by calling us on 020 3411 9011 or emailing info@acaciahomecare.co.uk
Your care is our priority. Let us provide you with the compassionate and reliable support you deserve