We understand that your home is your security and to let in a stranger can take some time to get used to. We aim to make this as easy a process as we possibly can. We will visit and talk to you about what your needs are and the characteristics you are looking for in your Acacia Angel. We thoroughly vet each person and match your requirements to what the carer can offer. We will go through everything you need to know and answer all of your questions.
There will be times when your carer will also need to take time off so they can spend their time with their own family and friends so we will also ensure that your care continues in that time. When the live in carer needs to take a break, we will introduce you to another fully trained carer, who will arrive at your home for a comprehensive, overnight handover. It is our duty to ensure the transition from one carer to another goes as smoothly as possible causing little or no disruption to you and your family. Acacia Homecare typically operates a 2 monthly handover cycle, meaning that you will see the same face for 2 months, before the change for a further 2 months.
We take the responsibility for your carer’s ongoing supervisions and management, as well as investing in training and professional development.